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Frequently Asked Questions

Here are some common questions and answers about Superbajiguide. If you cannot find your question in the list below, please contact our customer support.

What should I do if I forget my password?

Follow these simple steps to regain access to your Superbaji account:

Step 1: Initiate the Password Reset

  • Go to the Superbaji homepage and click on ‘Login’.
  • Select the ‘Forgot Password’ option.

Step 2: Select Your Preferred Reset Method

Option 1: Reset via Email

  • Enter your username and the verified email linked to your account.
  • Click ‘Reset Password’ to receive a temporary password in your email inbox.
  • Check your spam/junk folder if you don’t see the email right away.

Option 2: Reset via SMS

  • Enter your username and the verified phone number associated with your account.
  • Click ‘Reset Password’ to receive a temporary password via SMS.

Step 3: Log In and Update Your Password

  • Use the temporary password to log into your account.
  • Go to the Settings and create a new password:
    • Enter the temporary password.
    • Choose a new password and confirm it.
    • Click ‘Submit’ to save your changes.

Important Reminders:

  • After three failed SMS reset attempts, a 72-hour waiting period will apply.
  • Temporary passwords are valid for 15 minutes only, so be sure to log in quickly.
  • If one method doesn’t work, try the other reset option (Email or SMS).

Need more help? Contact our 24/7 customer support team for manual assistance with password recovery.