Frequently Asked Questions
Here are some common questions and answers about Superbajiguide. If you cannot find your question in the list below, please contact our customer support.
Why is my withdrawal status showing ‘Success’, but my payment gateway/bank account has yet to receive funds?
This issue can occur due to restrictions or processing delays on the bank’s side, as per local banking regulations. Here’s why it might happen:
- 1. Bank Limitations:
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- Banks may impose transaction limits or experience delays due to high transaction volumes.
- In such cases, the withdrawal request might show as “success” in our system but remain pending with the bank.
- 2. Reversal Process:
- Sometimes, the reseller’s bank deducts the amount but fails to clear it on the recipient’s side.
- These transactions may be reversed to us within 3–5 banking days, depending on the bank’s policies.
What You Can Do:
- If your funds are not credited within 5 working days, contact our 24/7 Live Chat Support for assistance.
- Provide your bank account statement in PDF format to expedite the resolution process.
Rest assured, we are actively coordinating with the bank and resellers to resolve the issue promptly.