If your account is locked after multiple unsuccessful login attempts, follow these steps to regain access:

Step 1: Initiate a Password Reset

On the login page, select the ‘Reset Password’ option.

Step 2: Choose a Reset Method

• Email Reset:
  • Enter your username and the verified email address linked to your Superbaji account.
  • Click ‘Reset Password’ to receive a temporary password via email.
  • Check your spam/junk folder if the email doesn’t appear in your inbox.
• SMS Reset:
  • Provide your username and the verified phone number associated with your account.
  • Submit the details to receive a temporary password via text message.

Step 3: Log In and Update Your Password

• Use the temporary password to log in to your account.
• Follow the prompts to set a new password:
  • Enter the temporary password.
  • Create and confirm a secure new password.

Important Notes

• A 72-hour waiting period applies after three SMS reset attempts.
• The temporary password is valid for 15 minutes, so ensure you log in promptly.
• If one reset method fails, you can try the other (Email or SMS).
• For additional help, contact our 24/7 support team. They can verify your identity and assist with manual password resets.